l189 Privacy Policy — How We Handle Your Data

Privacy at l189 — The Short Version

l189 collects the personal data that is necessary to operate your account, process your deposits and withdrawals, verify your identity and comply with legal obligations. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this policy.

This Privacy Policy forms part of the l189 Terms & Conditions and should be read alongside them. By registering an account or using the l189 platform, you consent to the data practices described in this document. If you do not agree with this policy, you must not use the l189 platform.

1. Information We Collect

l189 collects personal data from you in the following categories. We collect only what is necessary for the purposes described in this policy. The categories of data we collect include:

• Identity information: your full name, date of birth and, where required by identity verification processes, a copy of a government-issued photo identification document.
• Contact information: your mobile phone number and email address, used for account communication, transaction alerts and security notifications.
• Financial information: mobile wallet account details (bKash, Nagad, Rocket or Upay number) associated with your deposits and withdrawals. l189 does not store full wallet PINs or passwords.
• Account activity data: your betting history, game session records, deposit and withdrawal transaction history, bonus usage, and any correspondence with customer support.
• Technical data: IP address, device type, browser type and version, operating system, and session timestamps. This data is collected automatically when you use the l189 platform and is used for security monitoring and fraud prevention.
• Responsible gaming data: where you use responsible gaming tools such as deposit limits or self-exclusion, we record these settings and the dates on which they were applied or modified.

l189 does not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. We do not collect data about racial or ethnic origin, political opinions, religious beliefs or health information unless this is specifically required by law.

2. How We Use Your Information

l189 uses the personal data it collects for the following specific purposes:

• Account management: to create, maintain and administer your l189 player account, including processing login requests, account settings changes and customer support queries.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket and Upay, to reconcile transaction records and to manage any payment disputes or queries.
• Identity verification (KYC): to verify that you meet the age and eligibility requirements set out in the l189 Terms & Conditions, and to fulfil any applicable legal identity verification requirements.
• Security and fraud prevention: to monitor account activity for signs of fraud, money laundering, account sharing, bonus abuse and other prohibited conduct, and to investigate and act upon any alerts generated by our automated detection systems.
• Responsible gaming: to implement and enforce responsible gaming tools and settings you have applied to your account, and to identify patterns of play that may indicate problem gambling requiring intervention.
• Platform communications: to send you transactional communications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, promotional communications about offers and bonuses available on l189.

3. Legal Basis for Processing

l189 processes your personal data on the following legal bases:

• Contractual necessity: processing your data is necessary to perform the contract between you and l189, including operating your account and processing payments.
• Legal obligation: certain data processing is required to comply with applicable laws, including identity verification requirements and financial record-keeping obligations.
• Legitimate interests: fraud prevention, platform security monitoring and responsible gaming enforcement are activities conducted in the legitimate interests of l189 and its user community.
• Consent: where l189 sends promotional communications, it does so only on the basis of your prior consent. You may withdraw this consent at any time by contacting [email protected].

4. Payment Data and Mobile Wallets

All deposit and withdrawal transactions on l189 are processed through the secure payment gateways of the relevant mobile wallet providers — bKash, Nagad, Rocket and Upay. When you initiate a deposit or withdrawal, the transaction is handled directly between your mobile wallet and the payment gateway. l189 receives confirmation of the transaction outcome but does not receive or store your mobile wallet PIN, password or full account credentials.

l189 records the mobile wallet number associated with each transaction for the purposes of reconciling accounts, processing withdrawals to the correct wallet and complying with financial record-keeping obligations. This data is stored securely and is not shared beyond what is necessary for payment processing and legal compliance.

5. Sharing of Your Data

l189 does not sell, rent or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors: we share transaction reference data with bKash, Nagad, Rocket and Upay as required to process your deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Game providers: game session data (stakes, outcomes, session timing) is shared with game studios such as Pragmatic Play, Evolution Gaming and others to the extent required for game operation, dispute resolution and audit purposes.
• Identity verification services: where l189 uses a third-party KYC provider to assist with identity verification, the personal data required for that process (name, date of birth, ID document) is shared with that provider under a data processing agreement.
• Legal and regulatory requirements: l189 may be required by law, court order or regulatory authority to disclose certain personal data. We will comply with such requirements and, where legally permitted, will notify the affected user before disclosure.

All third parties with whom l189 shares personal data are required to process that data only for the specified purpose, to maintain appropriate security standards and to comply with applicable data protection obligations. l189 does not authorise its data processors to use your data for their own commercial purposes.

6. Cookies and Tracking Technologies

l189 uses cookies and similar technologies to operate the platform, maintain session security and understand how users interact with the site. The categories of cookies we use are:

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during a session and security cookies that detect and prevent fraudulent access. These cannot be disabled without impairing platform functionality.
• Functional cookies: remember your preferences — such as your preferred language, responsible gaming settings, and notification preferences — so they persist between sessions without you having to reset them each time.
• Analytics cookies: collect anonymised data about how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter errors. This data helps l189 improve the platform experience. Analytics data is not linked to individual user identities.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the l189 platform. l189 does not use advertising cookies or third-party behavioural tracking cookies.

7. Data Retention

l189 retains personal data for as long as is necessary to fulfil the purposes described in this policy. The specific retention periods that apply are as follows: account data and transaction history are retained for the duration of the account plus a minimum of five years after account closure to comply with financial record-keeping requirements; identity verification documents are retained for the period required by applicable law from the date of verification; responsible gaming records are retained for the duration of the account and for a period after closure as required by applicable regulations.

When the applicable retention period for a category of data expires, l189 will securely delete or anonymise that data so that it can no longer be associated with an individual. Where deletion is not immediately possible (for example, because the data is contained in backup archives), the data will be isolated from further processing until deletion is possible.

8. Data Security

l189 takes the security of your personal data seriously. We implement technical and organisational measures appropriate to the nature of the data and the risks involved in its processing. These include: SSL/TLS encryption of all data in transit between your device and the l189 platform; encrypted storage of sensitive data at rest; access controls limiting which staff members can access personal data and under what circumstances; regular security reviews and monitoring for indicators of unauthorised access or data breach; and incident response procedures that include timely notification to affected users in the event of a confirmed data breach.

9. Your Data Rights

As a user of the l189 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account name or phone number.

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  Right of Access — You may request a copy of the personal data l189 holds about you. We will respond within a reasonable time and provide the data in a readable format.
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  Right to Rectification — If any personal data l189 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
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  Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to l189's legal obligations to retain certain data for specified minimum periods.
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  Right to Restriction — In certain circumstances, you may request that l189 restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
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  Right to Portability — Where l189 processes your personal data on the basis of your consent or a contract with you, and the processing is carried out by automated means, you may request that we provide your data in a structured, machine-readable format.
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  Right to Object — You may object to the processing of your personal data where l189 relies on legitimate interests as the legal basis, and where your individual circumstances justify the objection. You may also withdraw consent for promotional communications at any time.

l189 will respond to all data rights requests within 30 days of receipt. Where a request is complex or where l189 receives a high volume of requests, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

10. Children's Privacy

l189 is strictly an adults-only platform. It is not directed at, and is not intended to be used by, anyone under the age of 21. l189 does not knowingly collect personal data from individuals under the age of 21. If l189 becomes aware that it has inadvertently collected personal data from a person under 21, it will delete that data promptly and close the associated account. If you believe that a person under 21 has registered an account on l189, please contact us at [email protected] so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

l189 may update this Privacy Policy from time to time to reflect changes in its data practices, legal obligations or platform features. When a material change is made, l189 will display a notice on the platform and update the effective date shown at the top of this policy. Your continued use of the l189 platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how l189 handles your personal data.

12. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how l189 has handled your personal data, please contact us. We aim to respond to all privacy-related queries within a reasonable time. You can reach our support team at:

Email (plain text — not a link): [email protected]