Responsible Gaming at l189 — Play Within Your Limits
l189 believes that gambling should be entertaining, affordable and fully in your control. This page explains the tools we offer, the warning signs to watch for, and how to reach us if you need help.
Gambling as Entertainment — Understanding the Basics
Gambling on l189 — whether you enjoy cricket betting, live casino games, slots or crash games — is intended to be a form of entertainment. Like any entertainment, it comes with a cost. The money you use to play should always come from your disposable entertainment budget, never from funds earmarked for essential needs such as rent, food, household bills or savings.
All casino games and sports betting markets carry a built-in house edge. This means that over a large number of bets or game rounds, the platform will return slightly less than it takes in. Winning is possible and can be significant in the short term, but gambling is not a reliable method of generating income. l189 encourages all players to approach the platform with the mindset of a recreational activity, not a financial strategy.
Before each session, decide how much you are comfortable spending and treat that amount as the cost of your entertainment. When that amount is gone, stop. Never chase losses by depositing more in the hope of winning back what you have lost. Chasing losses is one of the most reliable indicators of problem gambling behaviour.
l189's Commitment to Responsible Gaming
l189 has built its responsible gaming framework around four core principles that inform every aspect of how we operate the platform:
Responsible Gaming Tools Available on l189
All of the following tools are available to every registered l189 account holder. To access them, log in and navigate to Account Settings, then select Responsible Gaming. Changes to limits take effect within 24 hours; reductions take effect immediately.
All responsible gaming tool changes are logged and time-stamped in your account history. If you request an increase to a limit, a mandatory 24-hour cooling period applies before the increase takes effect, to give you time to reconsider. Reductions and self-exclusion requests are always applied immediately with no waiting period.
Self-Exclusion — A Closer Look
Self-exclusion is the most comprehensive responsible gaming tool available on l189. When you self-exclude, access to your l189 account is suspended for the chosen exclusion period. You will not be able to log in, deposit, place bets or access any game. All promotional communications from l189 will cease immediately upon the exclusion taking effect.
To activate self-exclusion immediately, log in to your l189 account, go to Account Settings and select Self-Exclusion, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and your registered mobile number. Support will process your request within 24 hours.
l189 also encourages players who have self-excluded to consider reaching out to specialist problem gambling support organisations. While l189 is not affiliated with any external support body, the guidance and counselling available from qualified professionals can be invaluable in managing gambling-related difficulties.
Recognising the Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or in someone close to you — is an important first step. The following behaviours may suggest that gambling has moved beyond entertainment and is causing harm:
- Spending more than you can afford on gambling, or using money intended for essential expenses such as rent, food or utility bills.
- Chasing losses — increasing bet sizes or depositing more money after a losing streak in an attempt to recover what was lost.
- Gambling for longer than you intended, repeatedly finding that you cannot stop when you planned to.
- Feeling irritable, restless or anxious when you are not gambling, or when you try to cut down.
- Hiding your gambling activity from family members or close friends, or lying about the amounts you have deposited or lost.
- Neglecting work, family responsibilities or personal health in order to spend more time gambling.
- Borrowing money — from friends, family or financial institutions — to fund gambling activity.
If you recognise any of these patterns in your own behaviour, we strongly encourage you to use the responsible gaming tools available in your l189 account, or to contact our support team at [email protected] for confidential assistance. You can also speak to a trusted friend, family member or medical professional.
Age Restriction — 21+ Only
l189 is strictly an adults-only gambling platform. All players must be 21 years of age or older to register an account and participate in any game or betting market on l189. This age restriction applies to all players regardless of location within Bangladesh.
l189 applies age verification checks at the point of registration. Where there is any doubt about a player's age, l189 will request supporting identity documents before allowing continued use of the platform. Any account found to belong to a person under the age of 21 will be permanently closed and any funds will be returned where legally required.
Keeping Gambling Fun — Practical Tips
l189 wants every player's experience on our platform to be positive and under their control. Here are some practical steps you can take to make sure your gambling stays within a healthy boundary: Set a fixed budget before you start — in Taka — and do not exceed it under any circumstances. Treat any winnings as a bonus, not as expected income. Take regular breaks during long sessions; the session reminder tool can prompt you automatically. Do not gamble when you are under emotional stress, feeling low, or when you have been drinking. Keep gambling separate from other areas of your life — do not let it compete with work, family time or essential financial commitments.
Remember: gambling on l189 should always feel like a leisure activity. The moment it starts to feel like an obligation, a way to solve financial problems, or a source of anxiety — that is the moment to step back, use your responsible gaming tools, and if necessary contact our support team. There is no shame in reaching out, and l189's support staff are trained to respond to these queries with full confidentiality and without judgement.
Getting Help — Contact l189 Support
If you are concerned about your gambling or the gambling of someone close to you, l189's customer support team is available to help. All responsible gaming queries are handled with complete confidentiality. Our support staff will not share details of your query with other departments unless strictly necessary to action your request.
l189 is committed to treating all responsible gaming communications with the highest level of discretion. Reaching out for help is a sign of strength, not weakness. Our team is here to support you without judgement, and to help you stay in control of your gambling activity on l189.