l189 Frequently Asked Questions
Everything Bangladesh players need to know about l189 — from opening your account and depositing via bKash or Nagad, to understanding bonus wagering requirements, betting on BPL and IPL, and using responsible gaming tools safely.
This page covers the most common questions from l189 players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi and Cox's Bazar. Whether you are a first-time player trying to sign up, an existing member chasing a delayed withdrawal, or someone looking for guidance on self-exclusion tools, the sections below give direct, practical answers. If your specific question is not covered here, email our support team at [email protected] at any time.
l189 runs fully in your Android or iOS browser. No app download required to play any game.
Deposit and withdraw with bKash, Nagad, Rocket or Upay. Most transactions complete in minutes.
Bet on BPL, IPL, T20 World Cup and Bangladesh Tigers matches with live in-play odds updated in real time.
New l189 players receive a welcome bonus on their first deposit. Check the promotions page for the current offer.
All player data and transactions on l189 are protected by SSL encryption at all times.
Email [email protected] any time. Our team aims to reply within 24 hours Bangladesh Standard Time.
Account & Registration
How do I create an account on l189?
Creating an l189 account takes under two minutes. Visit l189.club, click the registration link, enter your mobile number, choose a password and provide your date of birth. A verification code is sent by SMS to confirm your number. You must be 21 years or older to register — l189 checks age at signup and may request ID documents at any point to confirm eligibility.
What documents do I need for KYC verification on l189?
l189 accepts a National ID card (NID), passport or birth certificate for KYC verification. You may also be asked to submit a selfie holding your ID document. Upload clear, readable copies through the verification section inside your account settings. KYC must be completed before your first withdrawal is processed — submitting clean documents speeds up the review significantly.
I forgot my l189 password — how do I reset it?
On the l189 login page, tap Forgot Password and enter your registered mobile number. A one-time reset code will arrive by SMS within a few minutes. Enter the code when prompted, then set a new password. If you no longer have access to your registered number, email [email protected] with your account mobile number and a copy of your ID to request manual account recovery.
Can I have more than one l189 account?
No — l189 strictly permits one account per person. Duplicate registrations violate the Terms and Conditions and may result in all linked accounts being permanently suspended with balances forfeited. If you believe a duplicate was opened in error, contact [email protected] immediately before any automated review action is triggered.
How do I close my l189 account permanently?
Email [email protected] with the subject line Account Closure Request from your registered address and include your registered mobile number. Any remaining balance will be returned to your registered mobile wallet after identity verification is completed. If gambling has become a concern, consider activating self-exclusion through Account Settings first — it is faster and keeps your options open.
Deposits & Withdrawals
How do I deposit money on l189 using bKash?
Log in to l189 and open the Deposit page, then select bKash. You will be shown a merchant number and a unique reference code. Open your bKash app, tap Send Money or Payment, enter the l189 merchant number, enter the amount, and paste the reference code into the memo or reference field. Your l189 balance typically updates within 2 to 5 minutes. The minimum bKash deposit on l189 is ৳200.
How long does a bKash deposit take to appear on l189?
bKash deposits on l189 normally reflect within 2 to 5 minutes once the bKash transaction is confirmed. During peak periods — such as live BPL or IPL match nights — processing can take up to 15 minutes. If your deposit has not appeared after 20 minutes, contact [email protected] with your bKash transaction reference number so our team can locate and confirm the payment quickly.
What is the minimum withdrawal amount on l189?
The minimum withdrawal on l189 is ৳500. Withdrawals are sent to the same mobile wallet used for your most recent deposit — bKash, Nagad, Rocket or Upay. Your account must have completed KYC before the first withdrawal is approved. Most withdrawals are processed within 1 to 24 hours Bangladesh Standard Time, though high-volume periods may extend this to 48 hours.
Does l189 charge fees on deposits or withdrawals?
l189 does not charge any platform-level fees on deposits or withdrawals. Your mobile wallet provider — bKash, Nagad or Rocket — may apply their own standard transaction charges depending on your account type and the amount transferred. l189 has no control over third-party wallet fees, so check the relevant provider's current fee schedule before completing a transaction.
Can I deposit on l189 using Nagad or Rocket?
Yes — l189 accepts deposits and withdrawals via Nagad, Rocket and Upay in addition to bKash. The process is identical across all supported wallets: log in, open the Deposit page, select your wallet, follow the on-screen steps, and include the reference code in the transaction memo. Minimum deposit amounts and processing times are consistent across all four supported mobile wallets.
Games & Gameplay
What cricket betting markets are available on l189?
l189 offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, first wicket method, player of the match and over-by-over run totals. Live in-play betting is available throughout the match with real-time odds. Tournaments covered include the BPL, IPL, T20 World Cup, Asia Cup and Bangladesh home series.
Are the casino games on l189 fair and certified?
All casino games on l189 are supplied by certified providers — including Pragmatic Play and Evolution Gaming — which use independently audited RNG systems to ensure every spin, card deal and game result is completely random. l189 does not alter game outcomes. RTP percentages are set by the provider and remain fixed across all sessions regardless of time or player history.
Can I play l189 on my mobile phone without downloading an app?
Yes — l189 is fully optimised for mobile browsers on both Android and iOS. No app download is required. All games including live casino tables, slots and crash titles load directly in your browser. For the best experience use a current version of Chrome or Safari, and ensure a stable internet connection — particularly important for live-streamed dealer games.
What is the RTP on l189 slots?
RTP (Return to Player) on l189 slots varies by game title and is determined by the game provider, not l189. Most slot games available on l189 carry an RTP between 94% and 97%, which is standard for certified online slots. RTP represents the theoretical long-term return across millions of spins and does not guarantee results in any individual playing session.
Can I bet on IPL and T20 World Cup matches on l189?
Yes — l189 covers IPL, T20 World Cup, BPL, Asia Cup, The Ashes and other major international cricket tournaments. Both pre-match and live in-play markets are available for all covered events. Odds and available markets are listed in the Cricket section before each match. Enhanced promotional odds may be offered during flagship tournaments like the T20 World Cup and BPL season.
Bonuses & Promotions
What welcome bonus does l189 offer new players?
l189 offers a welcome bonus on a new player's first deposit. The exact match percentage and maximum cap may change over time — always check the current promotion on l189.club before making your first deposit. Welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn. Read the full bonus terms carefully before claiming.
What is a wagering requirement and how does it work on l189?
A wagering requirement — also called a rollover — is the number of times you must bet a bonus amount before you can withdraw winnings generated from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in qualifying bets. Slots typically contribute 100% toward the rollover; some table games contribute at a lower rate specified in the bonus terms.
Do l189 bonuses have an expiry date?
Yes — every l189 bonus has an expiry period stated in the individual bonus terms at the time of claiming. If the wagering requirement is not met before the expiry date, the bonus and any winnings generated from it are forfeited. Check the expiry date in the bonus section of your account as soon as you claim an offer and plan your sessions accordingly.
Does l189 offer free spins or reload bonuses for existing players?
l189 runs regular promotions for existing players including free spins on selected slots and reload bonuses on subsequent deposits. Offers may coincide with seasonal events such as Eid, Pohela Boishakh, BPL season or the T20 World Cup. All active promotions are listed in the promotions section of l189.club. Free spin winnings are subject to the wagering requirement stated in the relevant promotion terms.
Safety & Responsible Gaming
Is l189 safe to use in Bangladesh?
l189 is a secure online gaming platform protected by SSL encryption on all player data and financial transactions. Deposits and withdrawals are processed exclusively through established Bangladeshi mobile payment gateways including bKash and Nagad. Players are responsible for understanding and complying with any applicable local regulations before using the platform.
What is the minimum age to play on l189?
The minimum age to register and play on l189 is 21 years. This applies to all players in Bangladesh regardless of location. l189 conducts age verification at the point of registration and reserves the right to request government-issued ID at any time. Accounts found to belong to anyone under 21 will be closed immediately and any balance returned. Parents and guardians should use device-level parental controls to prevent underage access.
How do I set deposit limits or self-exclude on l189?
Log in to your l189 account, go to Account Settings and select Responsible Gaming. From there you can set daily, weekly or monthly deposit limits, activate session time reminders, or request a cooling-off period of 24 hours, 48 hours or 7 days. Self-exclusion periods of 6 months, 1 year, 3 years or permanent are also available. Reductions and self-exclusion take effect immediately; increases to limits require a 24-hour waiting period.
You have the answers — now enjoy the experience. Cricket betting, live casino, slots and more are waiting. 21+ only. Please play responsibly.